Frequently Asked Questions
How do I set up my account?
University or Hospital Users - please contact the main mCE User at your Facility or Campus so that they can add you in the platform. Please feel free to Contact us if you have any questions
Students - you must register/pay for access to an account on mCE OR your University must register/pay on your behalf. If your University is registering/paying for you, please contact your Clinical Coordinator with any questions. If you are registering/paying for yourself, please navigate to the FAQ.
What’s my Login ID?
University or Hospital Users - Your Login ID is usually your university-issued or hospital-issued e-mail address.
Students - If you are a student who registered/paid for themselves, your Login ID is whatever e-mail address you used to register. It would be the same one where you received your Validation Code during registration process. If your University registered/paid on your behalf, they will use your university-issued e-mail address. If you do not have a university-issued e-mail, please contact your Coordinator to see what e-mail address they used to register you.
Return to top
What if I forgot my password?
a. Please click the “Forgot Password?” link below the login area. The system will provide you with below options
b. Change password - This option will allow you to change your password after validating based on the security question and answers configured in the account settings.
b. Email password - This option will send your current password via email to the email address that was provided to us for configuration/registration.
Why am I being asked to setup security question and answers?
As part of our ongoing commitment to protecting your account, we may ask you to set up a series of security questions and answers. This provides an extra layer of security to further authenticate your identity when you sign on to myClinicalExchange. If you already use myClinicalExchange, it will only take a few minutes to set up your security questions and answers.
Choose three security questions from the drop down menu and enter your response to each of these questions.
Important Security Information:
- Always keep your security questions and answers confidential – don't share them with anyone.
- myClinicalExchange will never ask you to confirm these questions or answers by telephone, fax or email
How do I setup security questions?
After logging in, system will prompt you with 3 choices of questions for you to pick and enter answers against each of them; if you need to change click account settings and make edits after logging in.
Return to top
Who do I contact if I need help with myClinicalExchange?
Click Contact to send us an e-mail. This e-mail goes to our whole support team so someone will be in touch with you as soon as possible.
What should I do if my account is locked?
Click the “Forgot Password?” link and submit the information to send your password to your inbox. This process also unlocks your account.
If you are still having issues, please click contact and let us know that your account needs to be unlocked.
I would like to learn more about myClinicalExchange, how do I schedule a demo of this system?
Please click here and let us know that you would like to see a demo. Please include how you heard about our platform. Our Sales team will be in contact with you as soon as possible.
I need training on how to use the site, what should I do?
If you are University/Hospital Administrative User, please contact and let us know that you need to schedule training for the platform.
If you are a student, log into the site. In the upper right corner, there is a link called “Training Videos”. There are training videos, each focused on a different task a student can work in myClinicalExchange.
Return to top
The system says, “Log In ID Not Found”, what should I do?
This means you have not yet been created as a valid user on the platform. Please see the FAQ, “How do I set up my account?” for next steps.
Is there a cost for using myClinicalExchange?
Yes - please click Contact us to discuss our pricing models.
How do I register/pay for myClinicalExchange?
Students ONLY - If you are a University or Hospital Employee, please contact your main mCE User at your Campus or Facility. You may also click the Contact to e-mail us directly.
Students PLEASE check with your University to see if you should be registering/paying OR if your University is registering/paying on your behalf. We have a NO REFUND policy so double check before continuing!
Payments will go through PayPal but you do NOT need a PayPal account. You may pay as a guest (see instructions below). We simply use their services to process payment in a safe manner and your receipt will be generated by PayPal as well.
I registered for this site as required by our school. I do not show any information to know if I am correctly registered?
Students ONLY - If you can log in, then you have properly registered. When you log in, you should see “Campus Compliance Checklist” information across the top. If you do not see a link to View the Campus Checklist, please contact your Coordinator to have them associate your Program checklist.
Return to top
I was told I do not need to purchase My Clinical Exchange and that the fee was covered by my school. How do I gain access to upload the required documents without paying the fee?
Students ONLY – When your University has paid the student fees, we will create an account for you. You will receive an e-mail from your University with instructions on how to log into the site. Follow the directions to simply log in.